Shipping & Returns

Last update:January 29, 2024

Return Policy for Grizzly Arms LLC

Introduction

At Grizzly Arms LLC, we are committed to ensuring your satisfaction with our products. We understand that sometimes you may need to return a purchase. Our return policy is designed to be simple and straightforward, providing clear guidelines for returns, exchanges, and refunds.

Eligibility for Returns

1. Return Period: All returns must be initiated within 30 days of the purchase date.
2. Condition: Items must be returned in their original condition, unused, and in their original packaging. This includes all accessories, manuals, and documentation.
3. Receipt: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

1. Ammunition: Ammunition sales are final and cannot be returned.
2. Custom Orders: Custom-built firearms and specially ordered items cannot be returned unless defective.
3. Used Items: Items that have been used, altered, or damaged after delivery are not eligible for return.

Return Process

1. Initiate Return: Contact our customer service team at GrizzlyArmsLLC@gmail.com/901-500-3538 to initiate a return. Provide your order number and reason for return.
2. Return Authorization: Our team will provide you with a Return Authorization Number (RMA) and detailed instructions for returning your item.
3. Shipping: Pack the item securely and include the RMA number inside the package. Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Refunds

1. Inspection: Once we receive your return, we will inspect the item to ensure it meets the return eligibility criteria.
2. Processing: If the return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 7-10 business days.
3. Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

1. Exchanges: If you wish to exchange an item for a different product, please contact our customer service team. Exchanges are subject to product availability and any price differences.
2. Defective Items: If you receive a defective or damaged item, we will replace it at no additional cost. Please contact us immediately to arrange the exchange.

Contact Information

If you have any questions or need assistance with your return, please contact our customer service team at:

• Email: GrizzlyArmsLLC@gmail.com
• Phone: 901-500-3538

Address for Returns

Please send all returns to: Grizzly Arms LLC
3515 Sharpe Ave.
Memphis, Tn. 38111

We value your business and strive to provide the best possible service. Thank you for shopping with [Your Online Gun Shop Name].